De-Escalation Tactics for Retail by Nevada Dispensary Association (NDA)

Learn ways to prepare for and alleviate aggressive retail customer interactions.

Join us as we present De-Escalation Tactics for Retail with James Green.  Learning how to address disgruntled patients or customers is as important now as it has ever been.  As new restrictions are enacted to keep Nevadans safe from the person-to-person transmission of COVID-19, many retail agents are being faced with an increasing amount of defiance from those refusing to comply with said safety protocols.  In this webinar, James will breakdown some best practices retail managers and agents should consider when preparing for a potentially threatening situation.

This training will cover the following topics:
  • Identifying threatening situations
  • Ways to respond
  • De-escalation tactics
  • What not to do
  • After an incident

James Green serves as Shango Premium Cannabis’ Senior Director of Security and formerly worked for the city of Henderson as a police captain until 2013.  Mr. Green's many years of experience with HPD provides a vast amount of knowledge on the topic of de-escalation and how to practically implement best practices for retail managers, agents, and security directors working in Nevada's cannabis dispensaries.

Disclaimer: Nevada Dispensary Association does not endorse nor evaluate the claims of our partners, vendors and/or sponsors, nor do they influence the Association's objectives, priorities, or informational content. We thank our partners for their support, which enables NDA to continue its work advocating on behalf of a safe, regulated cannabis industry in Nevada.

De-Escalation Tactics for Retail


The Nevada Dispensary Association is dedicated to developing and promoting best practices among Nevada cannabis dispensaries, including providing world-class training resources, as well as supporting the efforts of cannabis establishments to provide high quality, safe cannabis to Nevada’s consumers.